RESUMO
Food exporting companies play a fundamental role in the development of international trade. However, the conceptualization and measurement of their online corporate reputation has not been extensively studied in Business to Business markets, unlike in Business to Consumer contexts. The aim of this research is to identify the variables that determine the online reputation of food companies operating in B2B markets, and to analyze their relationship with the volume of food exports. For this purpose, a three-stage quantitative and qualitative study has been developed, based on in-depth interviews with experts from export organizations and managers of Peruvian food exporting companies, the estimation of an Advanced Sentiment Analysis, the construction of a Total Online Reputation Index (TOR), and the development of regression analysis. The study has identified 13 variables that affect the online reputation of food exporting companies and indicates that the presence of sustainability content on their website and the number of pages visited positively affect the volume of food exports. Moreover, the TOR could have a significant explanatory capacity with respect to company exports. These results constitute a reference guide for both companies in the sector and official export agencies, highlighting the critical aspects to promote their exports.
RESUMO
Obesity and state of being overweight are beginning to be treated as global epidemics. In this context, health professionals are increasingly acting as expert opinion leaders that use social media to connect with the public, in order to promote healthy lifestyles and provide specific recommendations for different product categories, including fresh, processed, and ultra-processed meat products. This study investigates how exposure to content created by health professionals, and posted on social media, influences consumers' attitudes. For this purpose, the collaboration of one relevant nutritionist influencer in Spain has been obtained. The online survey created has provided 4.584 responses, received from followers (from May to June 2019). After applying a partial least squares path modeling approach, the results suggest that trust in the content shared, the perceived credibility of the professional sharing the information and the informative value, determine the strength with which consumers acquire more knowledge about endorsed products, develop a favorable predisposition towards them, prefer them over their options, and modify their behaviour by purchasing them, instead of their usual foods. The link is stronger, in the case of trust and influencer's credibility, than for informative value. However, the latter has an indirect effect on the attitude phases through the former.
RESUMO
Para lograr competitividad, las organizaciones se esfuerzan por comprender las necesidades de sus clientes, con el fin de satisfacerlas adecuadamente. En esta línea, en el ámbito de la gestión deportiva se ha iniciado un camino cuyo objetivo consiste en crear medidas específicas de la calidad del servicio y la satisfacción del cliente. Este es el contexto en el que se enmarca la presente investigación, cuyo objetivo fundamental consiste en determinar las dimensiones de la calidad del servicio deportivo ofrecido por los clubes de fútbol. Para ello se ha aplicado un cuestionario a través del método de la encuesta personal. Los datos obtenidos han sido tratados mediante un análisis factorial exploratorio. Los resultados permiten identificar diez dimensiones básicas de la calidad del servicio deportivo analizado (AU)
Organizations strain to understand their clients needs in order to satisfy them adequately and achieve competitiveness. As a result, a change is underway in the area of sports management that consists in creating specific measures for the quality of client satisfaction and services. This is the context of this study, the main goal of which is to determine the dimensions of the quality of the sports service offered by football clubs. To this end, a questionnaire was applied through the personal survey method. The data obtained was processed by an exploratory factorial analysis. The results allow for the identification of ten basic dimensions of the quality of the sport service analyzed (AU)
